Hisense 55U80GQ Remote Not Working? Pairing Guide & Fixes

The Hisense 55U80GQ remote is a Bluetooth controller (type ERF6F64H), which means it must be paired with the television to function. If it is not responding, turn on the TV (the remote will not pair while the TV is in standby), move within 3 meters, and press any button except Power and Mic. In rare cases, you may need to hold the pairing button described in the TV's manual. If you encounter an error and your batteries are not weak, remove the batteries, press any key for 1 to 2 seconds, and then reinsert the batteries. Ensure that Bluetooth is turned on in the TV settings.

What kind of remote the Hisense 55U80GQ has

The Hisense 55U80GQ comes with a Bluetooth remote, specifically the ERF6F64H model. Because it uses Bluetooth or radio frequencies, you do not necessarily need to point it directly at the television, but it does require initial pairing.

Please note that the exact remote design may vary by model and country. Depending on the version, the remote typically includes a Voice button and shortcuts for popular streaming services. For more details on the television's specifications, such as its Bluetooth capability, ARC support, and 4× HDMI 2.0 ports, you can visit the Hisense 55U80GQ product page.

If you are looking to replace your current controller, you can find the exact original remote that came with this model.

Batteries, range, and interference first

Before troubleshooting pairing issues, check the basic requirements. The remote requires two AAA batteries. As a helpful tip, using new alkaline batteries often provides the best performance. Ensure they are inserted with the correct polarity.

Keep in mind that the remote needs to be within a 3-meter range of the television. Because it relies on wireless signals, external interference can cause problems.

Remove any potential sources of interference near the TV or remote, such as other wireless devices, and try using it again. You can also browse our general remote controls category to see all available options.

How to pair the remote again

If the remote has disconnected, you will need to pair it again:

1. Turn on the television. The remote will not pair if the TV is in standby mode.
2. Ensure that Bluetooth is enabled on your television. Navigate to Settings → Bluetooth (the menu name may differ).
3. Move the remote to within 3 meters of the TV.
4. Press any button on the remote except for the Power and Mic buttons.

In rare cases, you might need to hold the pairing button described in the TV's manual.

When the error persists: remove batteries and wake up the remote

Sometimes the remote might stop responding even if the batteries are good. If you face this issue, try resetting the remote controller.

1. Remove the batteries from the remote.
2. Press any key on the remote and hold it for 1 to 2 seconds.
3. Insert the batteries back into the remote.

If it still does not work, try replacing them with brand new batteries. You can also try a quick restart of the television. To do this, unplug the TV from the power outlet for a moment, then plug it back in.

For more general advice, check out our guide on common remote control problems and how to fix them.

Voice button is not working

The voice button requires a specific setup. First, your Bluetooth remote must be successfully paired with the television.

Additionally, your TV must be connected to a network, and you need to use the voice assistant set up on the TV. To use the feature, hold down the microphone button while speaking.

Please be aware that the availability of voice services and specific assistants depends on the model and country.

Operating without a remote

If your remote is completely broken, you might still be able to control your television. You can use the manufacturer's control app, if your model supports it.

To use the mobile app, both your mobile device and the television must be connected to the same network.

Soundbars and HDMI connections

The Hisense 55U80GQ supports audio routing to external devices like soundbars. The television has 4× HDMI 2.0 ports and supports ARC.

If you want to control your soundbar using the television's remote, you need to use the HDMI CEC feature. For this to work properly, CEC must be turned on in both the TV and the connected device.

When to buy a new remote

If you have tried new batteries, restarted the pairing process, and removed potential interference, but the remote still does not respond, the remote or the TV might need servicing. Otherwise, it is time to consider a replacement.

You can purchase the exact original remote control to ensure you have all the original features.

Alternatively, you can choose a replacement remote control with a different look. For this, you simply insert batteries (not included) and no programming or pairing is needed. It offers the same functions as the original.

If you prefer a simpler layout, consider a replacement remote control for seniors. These feature large, readable buttons and focus on basic functions. For further reading, check our guide on the best remote controls for seniors.

You can read more about choosing the right controller in our guide on how to find the right replacement remote control. Note that we do not promise voice or Bluetooth features on replacement remotes.

FAQ

Why is the Hisense 55U80GQ remote not responding? The most common causes are a lost Bluetooth pairing, wireless interference, or weak batteries. Turn on the TV (not in standby), get within 3 meters, and press any button except Power and Mic.

How do I pair the Hisense 55U80GQ remote? Turn on the TV, move within 3 meters, and press any button except the Power or Mic button. In rare cases, you may need to hold the pairing button described in the TV's manual.

The remote will not pair even with new batteries — what next? Remove the batteries, press any key for 1 to 2 seconds, and then put the batteries back in. Also, make sure to remove any sources of wireless interference nearby.

Can I pair the remote when the TV is in standby? No, the remote will not pair while the television is in standby mode.

Does the voice feature work on replacement remotes? The catalogue does not state it. Ask us via the contact banner or on the original remote page.